Lumasense-technologies IS 50-LO plus Manuel d'utilisateur télécharger pdf (Page 7)

IS 50-LO plus / IGA 50-LO plus Manual General Information  7

LumaSense Technologies cannot be responsible for shortages against the packing list

unless a claim is immediately filed with the carrier. Final claim and negotiations with the

carrier must be completed by the customer.

2. Carefully unpack and inspect all components for visible damage. If you note any damage

or suspect damage, immediately contact the carrier and LumaSense Technologies, Inc.

3. Save all packing materials, including the carrier’s identification codes, until you have

inspected all components and find that there is no obvious or hidden damage.

Note: LumaSense encourages you to register your product with us to receive updates,

product information, and special service offers:

http://www.info.lumasenseinc.com/registration.

1.5 Transport, packing, and storage

With faulty shipping, the instrument can be damaged or destroyed. To transport or store the

instrument, please use the original box or a box padded with sufficient shock-absorbing

material. For storage in humid areas or shipment overseas, the device should be placed in

welded foil (ideally along with silica gel) to protect it from humidity.

The pyrometer is designed for a storage temperature of -20 to 70 °C with non-condensing

conditions. Storing the instrument out of these conditions can cause damage or result in

malfunction of the pyrometer.

1.6 Service Request, Repair, or Support

Contact LumaSense Technologies Technical Support in case of a malfunction or service request.

Provide clearly stated details of the problem as well as the instrument model number and serial

number. Upon receipt of this information, Technical Support will attempt to locate the fault

and, if possible, solve the problem over the telephone.

If Technical Support concludes that the instrument must be returned to LumaSense Technologies

for repair, they will issue a Return Material Authorization (RMA) number.

Return the instrument upon receipt of the RMA number, transportation prepaid. Clearly

indicate the assigned RMA number on the shipping package exterior. Refer to Section 1.7,

Shipments to LumaSense for Repair, for shipping instructions.

Technical Support can be contacted by telephone or email:

Santa Clara, California

 Telephone: +1 408 727 1600 or +1 800 631 0176

 Email: support@lumasenseinc.com

Frankfurt, Germany

 Telephone: +49 (0) 69 97373 0

 Email: eusupport@lumasenseinc.com

Erstein, France

 Telephone +33 (0)3 88 98 98 01

 Email eusupport@lumasenseinc.com

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Lumasense-technologies IS 50-LO plus Manuel d'utilisateur Page 7